Shipping policy

Shipping Policy

This shipping policy applies to all orders placed through www.luxly.ca

Provider Information

Oesterle Planungsbüro der Haustechnik GmbH

Eichwiesstrasse 9

8630 Rüti ZH

Switzerland

Email: Info@luxly.ca

Phone: +41 44 505 37 24

UID: CHE-108.231.851

CH-ID: CH-020-4001452-9

Shipping Countries

We currently deliver exclusively within (TARGET COUNTRY OR AREA).

Shipping Costs

Shipping costs are clearly and transparently displayed during the checkout process before the order is completed.

There are no hidden shipping fees or additional charges.

Delivery Times

Our shipping times are generally 7–9 business days, divided into two stages as follows:

Important Information:

Order cutoff time: 12:00 AM (GMT 05:00)

Processing time: 1–2 business days

Delivery time: 5–7 business days

Shipping costs: Free shipping within (TARGET COUNTRY OR AREA)

Delivery Details

If you place your order before 12:00 AM, we will begin processing it on the same day. The processing time is 1–2 business days. Shipping usually takes 5–7 business days. Shipping within (TARGET COUNTRY OR AREA) is free of charge.

Shipping Process

As soon as your shipment has been dispatched, you will receive an email with a tracking number that allows you to track your order. You can use this number to check the delivery status of your shipment.

Delayed Orders

If your order is delayed, we kindly ask for your patience. Delays are usually caused by factors beyond our control, such as weather conditions, public holidays, or similar circumstances. If 3 business days have passed since the maximum delivery time and your order still has not arrived, please contact us.

Damaged or Incorrect Orders

If your shipment arrives damaged or incorrect, please contact our customer service immediately. Please send us a photo of the issue together with your order number and a brief explanation. We will review the matter and arrange a replacement if necessary.

Order Cancellation

You may cancel your order as long as it has not yet been processed or shipped. If you wish to cancel your order, please email us as soon as possible.

Shipping Handling

Shipping takes place only after full payment has been received and is carried out via a suitable shipping service provider, such as Swiss Post or an equivalent provider.

Order Processing

Orders are generally processed and shipped within 1–2 business days after receipt of payment.

Delivery Delays

In exceptional cases, delivery delays may occur, for example due to force majeure or supply bottlenecks. In such cases, we will inform our customers promptly by email.

Transport Damage

Please inspect the goods immediately upon receipt. Any obvious transport damage must be reported to the delivery service provider without delay and also communicated to us by email.

Contact for Shipping Questions

If you have any questions regarding delivery or shipping, you can reach us at:

📧 Info@luxly.ca

📞 +41 44 505 37 24